Student Technology Resources

Technology Support Desk

The OTS Technology Support Desk provides a service desk, a computer lab, multimedia support, equipment loans, studios and ResNet support during hours of operation.

Contact us during regular hours

Support Options

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  • Phone: 410-704-5151
  • Email: 
  • Text Messaging: 410-324-7271
  • Online: 
  • Walkup (no appointment necessary): Academic Commons, Cook Library Main Floor. See hours.
  • : Academic Commons, Cook Library Main Floor

Reach us after hours

If you are calling outside our hours of operation, you can leave a voicemail message or talk to our answering service. The answering service is the best option for reporting widespread outages when we are not available. Technology Support Desk staff will answer after-hours email, voicemail, texts and TechHelp service requests on the next business day.

Self-Help Resources & Support Partners

Use TechHelp to report issues, get support and search self-help articles in one place.

See guides for using technology at TU or search the for self-help how-to articles.

Student Technology Services 

Get an overview of computing systems, tech services and resources that are important to TU students, especially if you're new to campus.

Login Problems or Account Activation

Your NetID is the username and password you use to access your email, registration, Blackboard courses, and just about every other TU system and service. Activate your account or need to reset your password, with NetID Tools. See info about Duo.

OTS Alerts

See or subscribe to to stay informed of planned and unplanned system outages. 

LinkedIn Learning Online Video Instruction

LinkedIn Learning provides free online tutorials. Use your TU NetID and password to access a wide range of subjects including computer fundamentals, media creation, office productivity and more.

Outlook Email

Get help with your student email, calendar and other Outlook features using our self-help docs and Knowledge Base links.

Blackboard Support

If you need help with Blackboard, access self-help resources for advice on navigating, communicating, submitting assignments, using discussion boards, taking tests and many other operations. For technical support, submit a service request or call 410-704-5151.

Panopto Support

Many professors use Panopto to record lectures and other course materials. Some require that their students use Panopto to record class assignments. For support, visit the page or call 1-855-726-6786 (Monday-Friday, 8 a.m.-8 p.m.).

TV Viewing & In-room Internet Access

If you are having problems with your Internet connection, visit our ResNet Internet Services page for advice and FAQs.

XFINITY on Campusâ„¢ is a video streaming service for students living in TU-supported residence halls. We also provide traditional cable TV service. Visit TU's TV Viewing Options page for instructions and support options.

wŧpa Pay for Print

Get help with wŧpa through their or by calling 410-704-WEPA. See printer locations and self-help resources. 

 

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