Student Laptop Services

OTS Technology Support Desk assists students with their laptop troubleshooting and repair.

Staff person providing laptop assistance to a student at the Technology Support Desk Service Desk

Services for Laptops

Students experiencing laptop problems can contact the OTS Technology Support Desk. 

Services include:

  • software support
  • malware removal
  • diagnosis of hardware issues
  • loaner laptops - if it is necessary for us to keep your laptop, you can make an appointment to drop it off and borrow a laptop from us

Windows Laptop Service

Consult the Technology Support Desk for assistance with all Windows laptops.

Mac Laptop Service

Students needing hardware assistance with their Mac laptops can use our Apple Depot Service, or go directly to the nearby Apple Store in the Towson Town Center (825 Dulaney Valley Road).

Information about OTS' Apple Depot Service:

  • Mac service can be arranged through the Technology Support Desk on the first floor of Cook Library in Room 35
  • Work will be performed by Chesapeake Systems, a third party authorized Apple service center
  • Warranty work will be performed free of charge
  • Chesapeake Systems will contact the owner if additional service charges apply
  • When work has been completein Cook Library and our staff will contact the owner

Purchasing a New Laptop

What Should I Buy?

See OTS' Buying a Personal Computer webpage for recommended specs. Options can be researched in buying guides, like and

Dell Laptops

Information on academic discounts for personal Dell purchases can be found on the Buying a Personal Computer webpage.

Mac Laptops

Towson University has negotiated a discount purchase agreement with the  to provide students with choices of laptop platforms.